Clinic Policies

Fees

Office Visits: Fees for appointments are determined by many factors including time spent, procedures performed and complexity of your health care needs. We can give an estimate for each visit upon patient request. Reduced rates may apply to those who do not have insurance coverage who pay their bill in full at the time of service. Late patients will be charged for the full price of the original appointment time.

Insurance: We are out-of-network with all insurance companies. All visits must be paid for in full at the time you are seen. Some lab orders may be eligible for insurance coverage. Any non-covered services or any non-covered fees are the patient’s responsibility. You may be eligible for out-of network reimbursement for visits or other services. Please request a “coded bill” at your visit to submit to your insurance company for possible patient reimbursement. Each person’s insurance policy is different from the next; please check with your insurance company to ask about out-of-network reimbursement.

Laboratory Testing:  When possible laboratory tests will be billed to the patients’ insurance company by the laboratory or billed to the patient if you do not carry insurance. Any remaining balance not covered by the insurance company is the sole responsibility of the patient. Some labs ordered may require patient payment and may not be eligible for insurance payment.  The patient will be made aware of the billing situation for tests at the time of placing an order to the best of our ability.

E-Mails: Fees may apply. The doctor is available by e-mail for simple clarification or updates on health status. E-mail is not to be used for sole case management. The doctor will not have your case information in front of her while replying to your e-mail so be sure to include all pertinent information in your e-mail correspondence. If your questions or health needs exceed a simple e-mail reply, we will ask you to make an appointment for an in office visit to address your healthcare needs. Multiple e-mails sent per day requiring multiple responses will be subject to a fee that will not be billable through insurance. Please allow 24-48 hours (during business hours/days only) to receive your e-mail reply.

Phone Consultations: $40.00/15 minutes minimum charge. Phone consultations are provided for established clients only under special circumstances determined by the physician. The minimum fee is charged for any phone consultation up to 15 minutes. Phone consultations that extend beyond 15 minutes will be rounded up in 15 minute increments. This fee is not charged in the following cases: when you require clarification of on-going therapy and when the doctor has asked you to call. If there is any question about this service you are welcome to ask in your call or your email inquiry. The physician will respond to your inquiry within 24 hours; however, due to unexpected medical emergencies a response is sometimes delayed. If the doctor has not responded within 24 hours, please call or email the doctor again.

Copies/Administrative Fees: Copies of patient chart notes or any request that incurs an expense to the clinic will be charged to the client. Fees will be variable depending on the extent of the request.

Appointment cancellations: Any no-show appointments or appointments cancelled without 24 hours notice will be billed $55.00. These fees will be the patients’ responsibility (not billable to insurance).

Payment

Payment is due at the time of service for office visits and pharmacy products that are not covered by insurance. Inside Health Institute accepts checks, cash, credit card (Visa and MasterCard) and money orders. Invoices and receipts are available by request.

Returned Check Fee: There is a $25 fee for each returned check.

Returned Medicine: You may return unopened medicine within thirty days of purchase for a refund except for the following items: any acidophilus products, suppositories, compounded hormones and amino acids, and specially ordered or assembled items.

All fees are subject to change and patients will be kept abreast of these changes. If you have any questions regarding these guidelines, please feel free to ask.

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